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Academic Facilities & Resources

Although many resources are available across campus for specific needs, the following are broadly available to all students to help them pursue academic goals and achieve greater skills for life-long learning.

University Libraries

The library system of the University of Arkansas, Fayetteville, is composed of the David W. Mullins Library, the main research facility on campus, and four branch libraries:

  • The Robert A. and Vivian Young Law Library
  • The Fine Arts Library
  • The Chemistry and Biochemistry Library
  • The Physics Library

The spacious Helen Robson Walton Reading Room is the Libraries’ most popular quiet study area, and group study rooms are also available. More than 200 reference databases and thousands of electronic journals are accessible from anywhere with a University ID. Reference librarians assist users in locating and using library resources. Students may send questions by e-mail, telephone, or 24/7 chat, and can schedule a one-on-one session with a librarian for more extensive research questions. Reference librarians also conduct orientation sessions on research methods throughout the semester. Students may also visit the tutors from the Quality Writing Center and the Enhanced Learning Center on site in Mullins Library Sunday through Thursday. With more than 1.9 million volumes and 27,000 journal subscriptions, students will find plenty of research material for every subject. Other resources in the collections include several thousand maps, manuscripts, and more than 33,000 audio and visual materials, including music scores, recordings, and movies, that you can hear or view in the Performing Arts and Media Department.

A full-service computer University Commons is located on the lobby level of Mullins, and students may check out a laptop and log onto the Internet from anywhere in the library using wireless access. Visit the Libraries website to learn more about services and collections or access the My Library function that allows users to check library records, renew books, request holds and save catalog searches. Items not owned by the University Libraries may be obtained through interlibrary loan by completing the online registration and request forms. Requested items in electronic format will be sent directly to desktops, usually within 24 hours; physical items will be held for pickup at the main service desk on the Lobby Level.

The University Libraries have had official United States government depository status since 1907. The Federal Depository Library Program provides free public access to U.S. government information by distributing information products from Federal agencies to depository libraries throughout the nation. The Government Documents Department has also been a depository for Arkansas state publications since 1993. The University Libraries’ map collection and GIS (Geographic Information Systems) program, including a public GIS workstation equipped with ArcGIS Desktop Suite, are available.

In Special Collections, students can read rare books from around the world, consult the largest book collection related to Arkansas, handle historic letters and diaries, magazines, and old photographs related to Arkansas, as well as watch old black and white films made in or about the state. A number of digital collections can be accessed online through the Special Collections’ website.

For information concerning collections and services, please inquire at 479-575-4104. For any other library matter, please contact the Dean’s Office at 479-575-6702.

Quality Writing Center

The Quality Writing Center provides face-to-face and online tutorials for undergraduate and graduate students who want to improve their writing. Clients make appointments via the center’s Web-based scheduling system.

Graduate tutors of the Quality Writing Center, who help clients with any writing project, work in Kimpel Hall and Mullins Library. The center also has a staff of undergraduate peer tutors trained to assist students with freshman composition assignments.

Quality Writing Center tutors take a non-directive approach, allowing students to maintain ownership of their writing and to control the important editorial decisions that improve their drafts. The tutors provide assistance to students at any stage of the writing process: brainstorming, pre-writing, outlining, rough-drafting, and revising.

The center’s website has 40 handouts covering a wide variety of composition and grammar issues.

Information Technology Services

University of Arkansas IT Services provides information technology leadership and support for academics, research, and public services. A variety of services are hosted by IT Services, including email, the campus network, wireless access, technical support, computer labs, and online student information and learning systems. Student-centered technology services are funded by the Student Technology Fee, assessed by the Associated Student Government and managed by IT Services.

The campus network offers two wireless options for laptops and other mobile devices. UA Secure is an encrypted, secure network for UARK users, allowing full access to all online services. UA Wireless is the guest network designed to allow anyone to access the Web on campus. For security, some services are blocked when connecting with UA Wireless.

The primary email service for students at the University of Arkansas is UA Mail. UA Mail links conveniently to the following services: MyDocs file storage, a personal calendar, the UA Events Calendar, UA Chat instant messaging, the AskIT online support system, and UARK account and UA Mail management tools. Students can also configure various email applications to connect to UA Mail, such as Outlook, OS X Mail, smartphone apps, and open-source applications.

New or returning students can refer to the Get Started section of http://its.uark.edu for information on activating a UARK account and setting up a personal computer for access to email and wireless. Password reset is available at http://passweb.uark.edu.

General Access Computing Labs (GACLs) offer over 300 Windows and Mac computers for use by UARK users. Labs are open during day and evening hours, including weekends, and some are open 24/7. GACLs are located in the Arkansas Union, Mullins Library, the J.B. Hunt Center for Academic Excellence, the Administrative Services Building (ADSB), and the Northwest Quad. PrintSmart, the GACL printing system for students, provides a printing quota of 700 single-sided black and white pages per student per semester.

Laptops with GACL software installed are available for checkout to students with a University ID at the Mullins Library, Arkansas Union, and J.B. Hunt GACLs. Students can also work from anywhere using VLab at http://vlab.uark.edu, a virtual Windows 7 desktop providing real time access to GACL software from their own computers.

The Student Technology Center provides technical support and one-on-one tutoring for students, faculty, and staff working on multimedia projects. The Student Technology Center houses a number of high-end digital project workstations with a wide range of multimedia software packages. Digital cameras, video recorders, and microphones are available for checkout by presenting a University ID.

The MultiMedia Resource Center in Gibson Annex assists faculty in finding and using effective technological tools to enhance classroom learning. The center’s staff also works with faculty to support classroom initiatives that involve students using technology. The university’s learning management system, Blackboard, is supported by the center. Other systems, such as Elluminate and Echo360, integrate with Blackboard for collaboration, communication, and lecture capture. Technical support for Blackboard, Elluminate, Echo360, and WordPress is available through the center.

The Help Desk provides technical support to students, faculty, and staff via telephone, email, or through the web-based AskIT system at http://askit.uark.edu.

Symantec AntiVirus software downloads are available free of charge from the IT Services website to all university users. Installation is required for all computers accessing the university network, and students living in residence halls are required to install Symantec to gain access to ResNet, the university’s residence hall network.

A variety of collaborative technologies are available through IT Services, providing members of the university community with the tools to collaborate in and out of the classroom, on campus, and around the globe, including:

  • UA Chat offers instant messaging services between UARK users, as well as MSN, Yahoo!, ICQ, Google, and AIM contacts.
  • Elluminate web-based conferencing allows participants to see via web cam, hear and ask questions via voice messaging, collaborate by sharing documents and presentations, discuss in real time, or use a common whiteboard.
  • WordPress, recently adopted by IT Services, offers personal web and blogging space for all UARK users.
  • SharePoint is a web-based application that allows UARK users to create team web pages, manage projects, share documents and calendars, host discussion, create surveys, assign tasks, and control workflow.
  • DropboxIT offers secure online file sharing facility for exchanging large files on and off campus.
  • Listserv mailing lists allow for group email communication and provide web-based archives.

Students, faculty, and staff have access to information technology resources on campus through a 10-billion-bits-per-second connection to the fiber-optic National LambdaRail and Internet2 networks. Each year, IT Services upgrades its computer systems, networks, and information system resources to ensure that all information technology at the university is on par with other doctoral-granting research universities.

Testing Services

Testing Services is charged with the responsibility of administering standardized academic tests at the University of Arkansas. The office administers such national tests as the ACT Assessment, the Law School Admission Test (LSAT), the Graduate Management Admission Test (GMAT), the Graduate Record Examination (GRE), and CLEP exams in addition to others throughout the year. National testing companies determine testing dates and deadlines. Testing Services also offers a number of institutional tests such as the Test of English as a Foreign Language (TOEFL) and the Spoken Language Proficiency Test (SLPT). These tests are scheduled at various times as demand dictates. Test fees vary depending on the test.

To obtain a registration bulletin or information about exam dates and deadlines, please stop by 700 Hotz Hall or call 479-575-3948.

Copy of University Libraries

The library system of the University of Arkansas, Fayetteville, is composed of the David W. Mullins Library (the main research facility on campus) and four branch libraries: the Robert A. and Vivian Young Law Library, the Fine Arts Library, the Chemistry and Biochemistry Library, and the Physics Library. The combined holdings of the libraries total over 1.7 million volumes of books and bound periodicals and over 5.5 million items in microform. The Libraries currently receive over 18,000 separate journal and serial publications. Other resources in the collections include over 20,000 audio and visual materials, and several thousand maps, electronic databases (indexes and full text), and manuscripts.

The University Libraries maintain membership in the Greater Western Library Alliance (GWLA), the Center for Research Libraries (CRL), the Coalition for Networked Information (CNI), Amigos Library Services, and the state consortium ARKLink. Through OCLC, the libraries share cataloging and interlibrary loan information with thousands of libraries all over the world. The University Libraries' holdings are cataloged in the InfoLinks system. Currently enrolled students, faculty and staff can access more than 200 reference databases, thousands of electronic journals, and InfoLinks from any computer with an Internet connection via the Libraries' Web page.

The public may use materials, services, and resources of the University Libraries on-site. Currently enrolled students, appointed faculty and staff, and approved borrowers with a valid University ID card may check out materials through the libraries’ convenient electronic checkout system. The “view your own record” feature of this system allows patrons to check their library records, including the status of checked out items. Materials may be renewed and requested for hold through the automated system. Loan periods vary according to the type of material and circulation policies of the department or branch library, which can be found at the main Access Services Desk or through the library home page. Items not owned by the University Libraries may be obtained through interlibrary loan by completing the online registration and request forms. Requested items in electronic format will be sent directly to desktops; physical items will be held for pick-up at the Access Services Desk.

The Reference Department assists users in locating and using library resources. Reference librarians are ready to help students navigate InfoLinks and the numerous electronic databases. In addition, librarians offer orientation sessions and lectures on research methods to classes and groups upon request, and research consultations to individuals by appointment.

The University Libraries have had official United States government depository status since 1907. The Federal Depository Library Program provides free public access to U.S. government information by distributing information products from Federal agencies to depository libraries throughout the nation. Titles are distributed in paper, microfiche, or electronic (Internet, CD-ROM, DVD) formats and are arranged according to the Superintendent of Documents classification numbering system (SuDoc). The Government Documents Department has also been a depository for Arkansas state publications since 1993. The Department manages the University Libraries’ maps collection and GIS (Geographic Information Systems) program, including a public GIS workstation equipped with ArcGIS Desktop Suite.

The Libraries’ Special Collections Department acquires and preserves material for research in the history, literature, and culture of Arkansas and surrounding regions. Researchers have access to a rich assortment of books, pamphlets, periodicals, photographs, maps, and original manuscript collections to support their work.

For information concerning collections and services, as well as information on reserve reading policies, computer laptop loans for in-house use, and group study rooms, please inquire at 479-575-4104. For inquiries regarding seminar rooms, gifts and donations, or any other library matter, please contact the Dean’s Office at 479-575-6702.

Copy of Quality Writing Center

The Quality Writing Center provides one-on-one tutorials for students, faculty, and staff who want to improve their writing. Clients make appointments via the center’s Web-based scheduling system for face-to-face or online tutorials.

Graduate tutors of the Quality Writing Center, who help clients with any writing project, work in Kimpel and Gregson Halls. The center also has a staff of undergraduate peer tutors trained to assist students with freshman composition assignments. Peer tutors are available for walk-in tutoring, days and evenings in five locations across campus.

Quality Writing Center tutors employ non-directive approaches during sessions, allowing students to maintain ownership of their writing and to control the important editorial decisions that improve their drafts. The tutors are trained to provide assistance to students at any stage of the writing process: brainstorming, pre-writing, outlining, rough-drafting, and revising.

The center’s Web site has 40 downloadable handouts covering a wide variety of composition and grammar issues. The site also has information on upcoming workshops by the Quality Writing Center and online tutoring available during holiday and term breaks.

Copy of Computing Facilities and Resources

University Information Technology Services supports research, academic and administrative computing activity on the UA campus. Computer operations are maintained to provide access to computing facilities and resources 24-hours a day, seven days a week.

A variety of host systems and servers are available for academic use. The primary mail and messaging server on campus is mail.uark.edu. E-mail is browser-based and can be checked from any computer with an Internet connection by going to uamail.uark.edu or mail.uark.edu. In addition, users can choose to use e-mail clients such as Outlook, Eudora, Pine, Thunderbird, and Mac OSX Mail, all of which are supported. The primary server for academic and research computing is comp.uark.edu, a Sun Fire E2900 server, using the Unix operating system Solaris. Comp supports statistical packages (SAS, SPSS, MATLAB), programming languages (C, C++, FORTRAN), e-mail software (Pine), and other Internet applications. Personal home pages may also be developed on the comp server. All students are automatically assigned UARK accounts (e-mail username and password) on mail. uark.edu, comp.uark.edu and may use their e-mail username and password to access other student-related applications, such as ISIS and logging in to the General Access Computing Labs.

A variety of other servers provide support for administrative and academic computing. These include an IBM z890 mainframe for administrative computing for human resources and business processing systems. Other servers provide support for data warehousing; Web services, allowing them to access PC and Mac-based software though these servers. Additionally, the General Access Computing Labs maintain software via networked servers, allowing access to the same products in multiple labs. Faculty may also access the administrative computing systems for advising purposes, roster generation, and grade reporting. Host peripherals include disk storage, tape systems, and laser printing.

UARKnet, the campus backbone network, is managed by University IT Services. This network enables communication among networks, computers, and servers on campus, as well as on the Internet and Internet2, of which the University is a member site. The University is also on the ground floor of ARE-ON, considered the highest speed research network in the nation. Virtually all departments, as well as all laboratories, are connected to the campus network. Network access is also available via dial-up modem connections. Dial-up access ID and passwords are the same as e-mail IDs and passwords that students use to gain access to other systems.

The General Access Computer Labs offer approximately 300 networkattached PC and Mac computers for use by UA students, faculty, and staff. These labs are located in the Arkansas Union, Administrative Services Building, Mullins Library, and in the Northwest Quad. The labs offer day, evening, and weekend hours. In addition to being Internet-connected, a variety of products are installed on these machines, including Internet browsers, word processors (MS Word and WordPerfect), databases (MS Access), and spreadsheet programs (MS Excel). Laser printing is available from all supported software. Scanning facilities are available in the Administrative Services Building and the Arkansas Union labs, and color printing is available in the Union. Laptops are available for checkout in Mullins Library and at the Student Technology Center, located in the Arkansas Union. These laptops can be used standalone or with network access via the wireless network available campuswide. Personal laptops may also connect to the network through public drops located in Mullins and the Union, as well as through the campus wireless network.

University IT Services offers free, non-credit training courses every month on a variety of computer and Internet-based topics, including operating systems, e-mail, word processing, Windows Sharepoint, Web page development, presentation tools, and many others. Students can also refer to the University IT Services Web site for a more comprehensive list of training courses. Training by request is also available.

The Student Technology Center, provided by the Student Technology Fee and University IT Services, is a walk-in computing help center offering laptops and projectors for checkout, as well as high-end multimedia direction and assistance. Laptops are configured for wireless Internet access, and carrels are available with desktop computers. Laptops and desktops are loaded with advanced, multimedia software for layout, graphics design, and Web site development, which students can learn to use with assistance from staff at the Student Technology Center.

The MultiMedia Resource Center (MMRC) provides access to and training for computers and applications that can be used to develop programs and classroom presentations. In addition, the MMRC features a training lab, including Internet-connected computers equipped for video conferences and distance education applications. The MMRC also has presentation equipment and a portable IP-based video-conferencing unit available for checkout. The Research Data Center provides researchers with assistance in data design and analysis and with support for other needs, such as training and access to numeric data and assistance in using Web-based data and analyzing survey results. Furthermore, faculty can refer students to the MMRC to learn highend computing techniques, such as podcasting, video presentation, and much more.

University IT Services is located in the Administrative Services Building (ADSB), 155 Razorback Road. University IT Service specialists offer assistance with operating systems, application programs, virus scanning, modem communications, Internet tools, research projects, general troubleshooting, and more. For more information, phone the UITS Help Desk at 479-575-2905, from 7 a.m. to 6 p.m. Monday-Thursday, and until 5 p.m. Friday, or visit the University IT Web site at uits.uark.edu.

Copy of Testing Services

Testing Services is charged with the responsibility of administering standardized academic tests at the University of Arkansas. The office administers such national tests as the ACT Assessment, the Law School Admission Test (LSAT), the Graduate Management Admission Test (GMAT), the Graduate Record Examination (GRE), and CLEP exams in addition to others throughout the year. National testing companies determine testing dates and deadlines. Testing Services also offers a number of institutional tests such as the Test of English as a Foreign Language (TOEFL), the Spoken Language Proficiency Test (SLPT), and the Math Placement Test. These tests are scheduled at various times as demand dictates. Test fees vary depending on the test.

To obtain a registration bulletin or information about exam dates and deadlines, please stop by 700 Hotz Hall or call 479-575-3948.

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